Any booking made with Oriental and Beyond Co., Ltd (Registered Office: 70/58 หมู่ 13 ต.หนองปรือ อ.บางละมุง จ.ชลบุรี 20150 Thailand/ Business Office: 25 Chit Lom Alley, Lumphini, Pathum Wan, Bangkok 10330), Tourism Authority of Thailand license n. 14/02832,
Will be governed by and subject to the Thai law and the following Terms & Conditions:
1. Payment
All tours must be pre-paid by Bank wire transfer on the Company Bank account unless not otherwise specified.
A copy of the Bank statement can be sent by email.
A non-refundable deposit, up to the 50% of the total amount will be required to proceed with the booking.
On occasions, our suppliers require additional amounts up to full payment in advance. On these occasions we will require additional payment in advance.
Final payment is requested at least 90 days prior to arrival.
Failure to do so may result in the cancellation of the reservation(s) by the company
2. Confirmation. Invoice, Voucher issue
After the final payment, Oriental and Beyond will send an invoice and a confirmation / voucher by e-mail : this voucher has to be printed, as a proof of purchase, and will be presented to our rapresentative/ hotels.
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to Oriental and Beyond who cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher.
In case you have not received your voucher, you must notify Oriental and Beyond at least 7 working days before the date of service.
3. Cancellation by the traveller: procedure to cancel a booking and Cancellation fee
3.1 Procedure to cancel a booking
If you need to cancel your trip, you must send notification in writing by email and the cancellation is effective from the date we receive the written notification.
Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
Oriental and Beyond will not be responsible for any cancellation not received and not confirmed back to you.
3.2 Cancellation charge
Unless otherwise stated, any bookings cancelled will be subject to a cancellation charge, expressed as a percentage of the quoted price, as follows
– Cancellation more than 90 days before departure: Loss of deposit.
– Cancellation between 90 to 61 days before departure: 50% of the trip price.
– Cancellation between 60 to 31 days before departure: 75% of the trip price.
– Cancellation within 30 days or less before departure : You will be charged 100% of the trip price (no refund).
Please be aware that in certain cases, hotels or other suppliers may impose cancellation fees higher than those outlined above.
Consequently, you may be subject to these increased charges.
We strongly advise securing travel insurance that covers both lost deposits and cancellation fees. For “Travel Insurance Recommendation” details, please refer to clause 12.
4. Prices
In case of extraordinary circumstances (currency fluctuation, fuel surcharges, or any such costs increases that is outside our control) prices may be subject to change. We will give you advance written notice of any price increase .
The Company will absorb an amount surcharge equal to 3% of your holiday price.
Only if the amount of the surcharge would increase the total holiday price more than 3%, will we levy a surcharge for the amounts that exceeds it.
If any surcharge is 10% or more of the cost of your trip, you will be entitled to cancel the booking within 10 days of receipt of notice of the surcharge and obtain a full refund, less any non-refundable deposits to our suppliers.
Further compensation for damages is excluded.
In any case, no surcharge will be imposed after a passenger is fully paid.
Services are sold as a complete package and Oriental and Beyond will not provide a breakdown of trip component costs.
5. Cancellation by Oriental and Beyond
- 5.1 Right to Cancel:
Oriental and Beyond, reserve the right to cancel any booking at our discretion at any time prior to the departure date.
This may be due to reasons including, but not limited to, insufficient enrollment, logistical challenges, inability to operate the tour or safety concerns.
(For cancellations due to force majeure events – e.g., natural disasters, pandemics, etc-, please refer to our force majeure clause in the terms and conditions). - 5.2 Refund Policy:
In the event of such a cancellation by us, we will provide a full refund of all payments made directly to Oriental and Beyond for your holiday, tour, excursion, etc.
The refund will be issued using the same payment method that you originally used.
We are committed to processing your refund in a timely and efficient manner, and we prioritize quick and effective service to maintain customer satisfaction. - 5.3 Exclusions:
Please note that this refund policy applies only to the amounts paid directly to Oriental and Beyond. It does not extend to any external costs incurred by you, such as visas, airplane tickets, or other travel-related expenses not paid directly to our company. - 5.4 Limitation of Compensation:
No compensation beyond the refund of payments made directly to Oriental and Beyond will be provided.
We recommend that all clients purchase comprehensive travel insurance to cover such eventualities. - 5.5 Notification:
Clients will be informed immediately in the event of any cancellation
6. Disclaimer & Limitation of Liability
6.1 Acceptance of Risk:
The client acknowledges that travel and the activities associated with Oriental and Beyond Tour Operator’s packages involve inherent risks, including but not limited to the risk of injury, illness, death, or loss of personal belongings.
By engaging in travel arranged by Oriental and Beyond, the client voluntarily assumes all risks associated with such travel.
6.2 Role of Oriental and Beyond:
Oriental and Beyond serves as a facilitator in organizing travel, accommodations, and other related services.
While we carefully select and collaborate with various independent contractors, including transportation providers, hotels, restaurants, and other service entities, we do not directly own, manage, operate, or control these entities.
Our role involves coordinating the logistics and arrangements of the tour, ensuring that each component aligns with the overall quality and standards expected by our clients.
6.3 Limitation of Liability:
Oriental and Beyond, its employees, shareholders, officers, directors, successors, agents, and assigns (collectively Oriental and Beyond), are not liable for any injury, death, damage, loss, delay, cost, expense, or inconvenience arising directly or indirectly from any act, error, omission, default, or negligence of any person, hotel, carrier, restaurant, company, or legal entity providing services included in the tours.
6.4 Third-Party Providers:
Oriental and Beyond is not responsible for the actions or omissions of third-party providers, subcontractors, or their agents or employees.
In the event of personal injuries, death, property damage, or other damages arising from the services provided by third-party entities, the resolution of such matters will be subject to the terms and conditions of the respective providers
6.5 Delays and Schedule Changes:
Oriental and Beyond cannot accept responsibility for any loss or additional expenses incurred due to delays, changes in schedule, or other unforeseen circumstances. The responsibility for covering these costs, as well as any related costs, rests solely with the client.
6.6 Force Majeure:
We and our suppliers/contractors are not liable for any failure to perform our obligations under this contract if such failure results from circumstances beyond our or their control. These circumstances include but are not limited to Acts of God (such as natural disasters), war, terrorism, government regulations, disasters, strikes, civil disorders, curtailment of transportation facilities, pandemics, or any emergencies making it inadvisable, illegal, or impossible to provide our services or complete the tour. This encompasses a range of extreme events, such as earthquakes, floods, severe weather conditions, public health emergencies, and significant disruptions in transportation. Should these force majeure events necessitate altering or canceling your travel plans, we and our suppliers/contractors cannot accept liability or pay any compensation for travel-related costs incurred by our clients, including but not limited to airfare, insurance, visa fees, or other travel-related expenses.
In circumstances amounting to force majeure, neither we nor our suppliers/contractors will be required to refund any money to you.
However, if we are able to recover any monies from our suppliers, we will endeavor to refund these to you without any additional charge from us.
6.7 Personal Responsibility:
Clients acknowledge that by booking a tour, they have considered the nature of such tours and have chosen a trip suitable to their physical abilities and medical conditions. They accept the risks inherent in travel and are responsible for their own well-being, including ensuring they are in good health to undertake the tour.
Travel Documentation and Health: Clients are responsible for ensuring that their passport is valid for at least six months beyond the duration of their trip and that it contains sufficient blank pages for visas and immigration stamps as required by their travel destinations. Additionally, clients must check and fulfill all requirements related to visas, flight tickets, permits, certificates, required vaccinations, and health precautions, as well as immigration requirements applicable to their itinerary. They are also responsible for staying informed about and complying with the most recent entry information and requirements for their country of destination. Confirmation of these details with the relevant embassies and/or consulates is advised.
Flight and Travel Logistics: Clients are required to reconfirm all flights with the airlines at least 48 hours prior to each departure and provide Oriental and Beyond with official, complete, and up-to-date flight details as issued by the airline.
Special Needs and Conditions: If clients or any members of their party have any medical problems, reduced mobility, disability, dietary restrictions/allergies, or other physical challenges that may affect their tour, sightseeing, or holiday, they should inform Oriental and Beyond before confirming their booking.
We will make every effort, if possible, to recommend services and accommodations that are most suitable for their specific needs.
Timeliness: Clients are responsible for timely check-in for all flights and in all pre-booked components of their travel.
6.8 Insurance: Clients are strongly recommended to obtain personal travel insurance for medical coverage, trip cancellation, and other contingencies (See clause 12).
6.9 Complaints: Any complaint regarding the tour should be made in writing to Oriental and Beyond as soon as possible, and not later than 30 days after the event causing the complaint.
7. Itinerary variations
Oriental and Beyond and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage.
Oriental and Beyond and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.
8. Behaviour
Oriental and Beyond reserves the right in its absolute discretion to refuse to carry any person whose conduct, manner, health conditions causes or is likely to cause danger, upset or distress to any third party or damage to property.
In such cases full cancellation charges will apply and Oriental and Beyond shall have no further liability to that passenger.
No refund or compensation will be paid to you or any member of your travelling party and we will have no further responsibility for your travel arrangements, including any return travel arrangements.
9. Curtailment
If you cut short your holiday or have to return home unexpectedly, earlier than planned , no refunds will be payable for any unused portion of the travel and accommodation services you booked and we will not be in a position to assist you with additional travel costs that you incur in order to return home.
We will however be happy to provide you with general assistance needed.
“Force majeure”: in case of extraordinary circumstances beyond our control (war, epidemics, pandemics, riot, natural disaster, adverse weather conditions etc. whether actual or threatened) if we should terminate or change your holidays before the planned end of your trip, we will be unable to make any refunds, pay any compensation or meet any costs/expenses you should incur as a result.
10. Data protection policy
Oriental and Beyond needs to collect personal data from you in order to process your booking.
Your personal data will be kept confidential by Oriental and Beyond.
In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties, solely for the provision of your travel arrangements.
The information may be provided to public authorities such as customs or immigration if required by them, or as required by law.
The data that you supply to Oriental and Beyond will never be sold or made available to third parties for reasons other than those stated above.
11. If you have a problem
We sincerely hope you will not encounter any problems during your travel.
In the unlikely event that you have a problem during your holiday or any reason to complain please immediately inform our agency, your tour leader or the supplier of the service in question so that we are given the opportunity to remedy the problem on the spot.
12. Travel Insurance Recommendation
We strongly advise all travelers to secure comprehensive travel insurance for their journey. This insurance should encompass a wide range of potential issues, including but not limited to medical emergencies, assistance services, and specifically cover costs arising from force majeure events such as natural disasters, severe weather, pandemics, and political unrest.
Additionally, the policy should provide robust coverage for trip disruption, trip cancellation, and trip curtailment.
For the most extensive protection, consider opting for a policy that includes Cancellation for Any Reason (CFAR) add-ons.
CFAR coverage offers greater flexibility, allowing you to cancel your trip for reasons not typically covered under standard policies and still receive reimbursement for a significant portion of your trip cost.
12.1 Responsibility for Uninsured Costs
In the event that you do not purchase travel insurance, you will be solely responsible for any medical expenses, evacuation costs, and other costs related to your journey, including those resulting from force majeure events and trip disruptions or cancellations.
Without insurance, unforeseen circumstances could lead to substantial financial burdens.
As such, obtaining adequate travel insurance is crucial to mitigate the risks and potential expenses associated with unexpected travel challenges.