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Terms & Conditions

 

Oriental and Beyond: since 2006 we are eager to share our passion for Thailand and Asia through Oriental and Beyond, a Tour Operator based in Bangkok, offering our travellers the possibility to discover the country through different eyes, beyond the tourist brochures and pamphlets, offering the most selective itineraries and destinations; at the same time we promote tourism involved with the Thai culture and sensitive to some of its realities.

We are specialists in custom made tours in Thailand; we are also eager to offer Bangkok guided joint- tours that can serve as an introdution to thai culture, religion, traditions, food and that can be of interest for indipendent travel too.

Any booking made with Oriental and Beyond (10th floor, R.S.U Tower, 571 Sukhumvit Rd, Bangkok 10110 Thailand, Tourism Authority of Thailand license n. 14/02832), for the tours directly organized by our agency in Thailand, will be governed by and subject to the Thai law and the following Terms & Conditions:

1. Payment

All tours must be pre-paid by Bank wire transfer on the Company Bank account unless not otherwise specified.
A copy of the Bank statement can be sent by email or by fax (n.+66-2662-3416). 

A non-refundable deposit, up to the 40% of the total amount will be required to proceed with the booking. 

On occasions, our suppliers require additional amounts up to full payment in advance. On these occasions we will require additional payment in advance.

Final payment is requested at least 40 days prior to arrival.

Failure to do so may result in the cancellation of the reservation(s) by the company

2. Confirmation. Invoice, Voucher issue

After the final payment, Oriental and Beyond will send an invoice and a confirmation / voucher by e-mail : this voucher has to be printed, as a proof of purchase, and will be presented to our rapresentative/ hotels.

All information regarding the travelers should be correctly given at the time of booking.

All requests for modifications/amendments must be sent by email to Oriental and Beyond who cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. 

In case you have not received your voucher, you must notify Oriental and Beyond at least 7 working days before the date of service.

3.Cancellation by the traveller, refund and procedure to cancel a booking

3.1 Cancellation fee / refund

Except otherwise stated, any bookings cancelled will be subjected to a cancellation fee according to the following scale :

- Cancellation more than 40 calendar days before the services begin: You will be charged the deposit.

- Cancellation between 40 to 30 calendar days before services begin: You will be charged 70% cancellation fee.

- Cancellation between 29 to 15 calendar days before services begin: You will be charged 80% cancellation fee.

- Default of cancellation or cancellation within 14 calendar days before the services begin : You will be charged 100% cancellation fee (no refund).

3.2 Procedure to cancel a booking :

Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.

Oriental and Beyond will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

4. Prices

In case of extraordinary circumstances  (currency fluctuation, fuel surcharges,  or any such costs increases that is outside our control) prices may be subject to change. We will give you advance written notice of any price increase .

The Company will absorb an amount surcharge equal to 3% of your holiday price.

Only if the amount of the surcharge would increase the total holiday price more than 3%, will we levy a surcharge for the amounts that exceeds it.

If any surcharge is 10% or more of the cost of your trip, you will be entitled to cancel the booking within 10 days of receipt of notice of the surcharge and obtain a full refund, less any non-refundable deposits to our suppliers.
Further compensation for damages is excluded. 

In any case, no surcharge will be imposed after a passenger is fully paid.

Services are sold as a complete package and Oriental and Beyond will not provide a breakdown of trip component costs.

5. Cancellation by Oriental and Beyond

Oriental and Beyond reserve the right to cancel your booking at any time before the date of departure.
If your holiday, tour, excursion, etc. is cancelled we will refund in full the money you have already paid to us.
No compensation will be due.

6. Disclaimer & Limitation of Liability

The liability of Oriental and Beyond and its affiliate is limited. 

Oriental and Beyond acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature. 

We assumes no liability for injury, illness, loss, damage, accident, delay or inconveniences or other irregularity resulting from the client's participation in any of its services provided (touring programs, tours, transfers, excursions etc.), nor for damage or lost of baggages or personal itemes.

Oriental and Beyond  is not responsible for unforseen events (new rules, war, civil disturbances, epidemics, strikes, etc.) or acts of government or other civil authorities or for any other cause beyond the company control.

Oriental and Beyond can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes.

7. Itinerary variations

Oriental and Beyond and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage.
Oriental and Beyond and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.

8. Behaviour

Oriental and Beyond reserves the right in its absolute discretion to refuse to carry any person whose conduct, manner, health conditions causes or is likely to cause danger, upset or distress to any third party or damage to property.
In such cases full cancellation charges will apply and Oriental and Beyond shall have no further liability to that passenger.
No refund or compensation will be paid to you or any member of your travelling party and we will have no further responsibility for your travel arrangements, including any return travel arrangements.

9. Curtailment

If you cut short your holiday or have to return home unexpectedly, earlier than planned , no refunds will be payable for any unused portion of the travel and accommodation services you booked and we will not be in a position to assist you with additional travel costs that you incur in order to return home. We will however be happy to provide you with general assistance needed. 

“Force majeure”: in case of extraordinary circumstances beyond our control (war, epidemics, pandemics, riot, natural disaster, adverse weather conditions etc. whether actual or threatened) if we should terminate or change your holidays before the planned end of your trip, we will be unable to make any refunds, pay any compensation or meet any costs/expenses you should incur as a result.

10. Health, Passport, & Visas

It is your responsibility to check and fulfil  passport (valid for 6 months beyond the duration of the trip), visa, flight tickets, permits, certificates, required vaccinations, health precautions  and immigration requirements applicable to your itinerary and to check for the updated entry information in the country of destination. 

You should confirm these with the relevant embassies and/or consulates.

If you or any member of your party has any medical problem, reduced mobility, disability or other physical challenges which may affect your tour, sighteseeing or holiday, please tell us before you confirm your booking so that we can recommend services most suitable for your case.

11. Data protection policy

Oriental and Beyond needs to collect personal data from you in order to process your booking.
Your personal data will be kept confidential by Oriental and Beyond.
In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties, solely for the provision of your travel arrangements.
The information may be provided to public authorities such as customs or immigration if required by them, or as required by law.
The data that you supply to Oriental and Beyond will never be sold or made available to third parties for reasons other than those stated above. 

12. If you have a problem

We sincerely hope you will not encounter any problems during your travel.
In the unlikely event that  you have a problem during your holiday or any reason to complain please immediately inform our agency, your tour leader or the supplier of the service in question so that we are given the opportunity to remedy the problem on the spot. 

13. Holiday Insurance

We strongly recommend that you obtain a comprehensive travel insurance policy while travelling, that includes- but is not limited to- cover cost of any medical and other assistance, including appropriate  cover cost for cancellation, curtailment, repatriation.

If you do not purchase travel insurance, you are responsible for any medical expenses, any medical evacuation costs, and any other costs arising during your travel.

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