1. Introduction
These Terms and Conditions govern the services provided by Oriental and Beyond Ltd (Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China) (“we,” “us,” or “our”), a travel designer specializing in creating bespoke travel experiences.
By engaging our services, you (“client” or “you”) agree to these Terms and Conditions. Please read them carefully.
2. Scope of Services
• We provide tailored travel planning services, including creating itineraries, recommending destinations, and connecting clients with qualified third-party suppliers.
• All bookings and services are fulfilled by licensed and vetted B2B operators, including accommodations, transportation providers, and activity organizers.
• We act as advisors and facilitators, ensuring that your travel plans align with your preferences and expectations. We do not directly operate or manage any travel services.
3. Role and Responsibility
• 3.1 Advisory Role:
We act as your travel advisor, providing expert recommendations tailored to your preferences and travel needs, and facilitating arrangements through qualified third-party operators.
• 3.2 Facilitator Role: While we carefully select and collaborate with trusted suppliers, we do not own, manage, or operate these services. Our role is to ensure seamless coordination between you and the service providers.
• 3.3 Limitation of Liability: We are not liable for the acts, omissions, or errors of third-party suppliers. Any issues arising from their services will be subject to their terms and conditions.
4. Booking Process
• Once the itinerary is finalized, we will coordinate with our qualified operators to secure your reservations.
• Confirmation details, including invoices and vouchers, will be provided after full payments are processed.
• It is your responsibility to verify and present all necessary travel documentation during your trip.
5. Payments
• Services must be pre-paid by Bank wire transfer to the Company’s bank account, unless otherwise specified, for the purpose of securing third-party arrangements. A copy of the bank statement can be sent by email.
• A non-refundable deposit, up to 50% of the total amount, will be required to proceed with the booking.
• On occasions, suppliers may require additional amounts, up to full payment, in advance. In such cases, we will request these additional payments to meet supplier requirements.
• Final payment is requested at least 90 days prior to arrival.
• Failure to do so may result in the cancellation of the service(s) arranged through the third-party suppliers and forfeiture of the deposit.
6. Client Responsibilities
As our client, you are responsible for the following:
• Providing Accurate Information:
You must provide accurate and complete details about your trip, including traveler information, health conditions, preferences, and necessary documentation.
• Reviewing Itineraries:
You must carefully review all itineraries and proposals for accuracy and promptly communicate any changes or corrections to us.
• Documentation and Health: Clients are responsible for ensuring that their passport is valid for at least six months beyond the duration of their trip and that it contains sufficient blank pages for visas and immigration stamps as required by their travel destinations. Additionally, clients must check and fulfill all requirements related to visas, flight tickets, permits, certificates, required vaccinations, and health precautions, as well as immigration requirements applicable to their itinerary. They are also responsible for staying informed about and complying with the most recent entry information and requirements for their country of destination. Confirmation of these details with the relevant embassies and/or consulates is advised.
· Flight and Travel Details:
You need to confirm all flights directly with the airlines at least 48 hours before departure and provide us with complete, official flight details.
• Special Needs and Conditions: If clients or any members of their party have medical problems, reduced mobility, disabilities, dietary restrictions/allergies, or other physical challenges that may affect their tour, sightseeing, or holiday, they must inform Oriental and Beyond before confirming their booking. Based on the information provided, we will make every effort to recommend services and accommodations that are most suitable for their specific needs. These recommendations are dependent on supplier-provided information and availability at the time of booking.
• Timely Check-ins:
It is your responsibility to check in on time for all flights and any pre-booked travel components.
• Travel Insurance:
We highly recommend securing comprehensive travel insurance, including coverage for medical expenses, trip cancellation, and other unforeseen events.(See clause 13).
7. Behavior
Our suppliers reserve the right, at their absolute discretion, to refuse service to any person whose conduct, manner, or health conditions cause or are likely to cause danger, upset, or distress to others, or damage to property. In such cases, full cancellation charges will apply, and neither we nor our suppliers will have any further liability to that individual. No refunds or compensation will be provided to you or any member of your traveling party, and we and our suppliers will have no further responsibility for your travel arrangements, including any return travel arrangements.
Decisions in such matters are governed by the terms and conditions of the respective suppliers.
.8. Cancellations
8.1 Cancellation by the Traveler: Procedure to Cancel a Booking and Cancellation Fee
• 8.1.1 Procedure to Cancel a Booking:
If you need to cancel your trip, you must notify us in writing by email. The cancellation will take effect from the date we receive your written notification. A confirmation of the cancellation will be sent to you upon receipt of your notice.
• 8.1.2 Cancellation Charge:
Unless otherwise stated, any bookings canceled will be subject to the following cancellation charges, expressed as a percentage of the quoted price: